Terms of service

1.Store Information

Prylovanis an independently operated online retail store offering products through our official website:

Website: www.Prylovan.shop

Email: hello@Prylovan.shop

Phone: +44 7792 498734

Business Address:

Prylovan

Carmichael Court, Dundee, Scotland DD3 6LS, United Kingdom

Our store is powered by Shopify, which provides the e-commerce platform that allows us to display products, process orders, and operate our online store within the UK.

2.Online Store Terms

By using this website, you confirm that you are at least 18 years old (the age of majority in the United Kingdom), or that you are using this website with the consent of a parent or legal guardian.

You agree not to use our website, products, or services for any unlawful, fraudulent, harmful, or unauthorized purpose under UK law.

You may not use our website in a way that interferes with its security, functionality, or normal operation.

3.Product Information

We make reasonable efforts to display product information as accurately as possible, including product descriptions, prices, images, colours, sizes, and availability.

However, we do not guarantee that all product descriptions, images, colours, sizing information, pricing, or other content will be completely accurate, current, or error-free at all times.

Please note that product colours may appear slightly different depending on your device screen, display settings, lighting, and photography conditions.

4.Product Availability

Product availability may change without notice.

We reserve the right to limit the quantity of products available for purchase, discontinue products, or update product listings at any time.

If an item becomes unavailable after your order is placed, we will contact you with available options, such as order adjustment, replacement, cancellation, or full refund.

5.Pricing and Currency

All prices on our website are listed in British Pounds Sterling (GBP) unless otherwise stated.

Prices are subject to change without notice.

The final amount charged at checkout may include product price, applicable delivery charges, discounts, and any applicable UK VAT based on your order and shipping address.

If there is a pricing error, technical error, or incorrect product information, we reserve the right to correct the issue and, if necessary, cancel or adjust the affected order before fulfilment.

6.Orders and Order Acceptance

When you place an order on our website, you will receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee final acceptance or fulfilment of the order.

We may review orders for payment authorization, product availability, address accuracy, fraud prevention, and compliance with our store policies and UK consumer law.

We may cancel or refuse an order if:

Payment cannot be authorized

Billing or shipping information is incomplete or inaccurate

The order is flagged by fraud prevention tools

The product is out of stock

There is a pricing, product, or technical error

The order appears to violate our policies or applicable UK legislation

If your order is canceled, we will notify you by email when possible and issue any applicable refund to your original payment method.

7.Payment Terms

We accept secure payment methods shown at checkout, which may include:

Visa

Mastercard

American Express

Diners Club

Discover

Apple Pay

Google Pay

Shop Pay

PayPal

All payments must be successfully authorized and processed before an order can be prepared or dispatched.

Payment information is processed through Shopify and FCA-regulated third-party payment providers. Prylovan does not store your full credit card or debit card number on our website or servers.

For more details, please review our Payment Policy.

8.Shipping and Delivery

Orders are processed and shipped according to our Shipping Policy (UK domestic only).

Delivery times are estimates and may vary due to order volume, courier delays, adverse weather, bank holidays, incomplete postcodes, remote UK locations, or other factors outside our control.

Once an order has been dispatched, tracking information will be provided by email when available.

Customers are responsible for providing accurate full UK shipping address and postcode at checkout. We are not responsible for delays or failed deliveries caused by incorrect, incomplete, or undeliverable addresses provided by the customer.

9.Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy, which complies with UK consumer legislation including Consumer Contracts Regulations 2013 and Consumer Rights Act 2015.

We offer a statutory 14-day cooling-off return window plus a 30-day faulty goods rejection window for eligible items.

To be eligible for return, items must meet the requirements stated in our Return & Refund Policy, including being unworn or unused, in original condition, with original tags and packaging, and accompanied by proof of purchase.

For more information about return eligibility, return shipping costs, damaged or incorrect items, refund timelines, and non-returnable items, please review our Return & Refund Policy.

10.Customer Accounts

If you create an account on our website, you are responsible for maintaining the confidentiality of your account login information and for all activity that occurs under your account.

You agree to provide accurate, current, and complete personal information including UK address and contact details.

If you believe your account has been accessed without authorization, please contact us immediately at hello@Prylovan.shop

11.Personal Information and Privacy

Your submission of personal information through our website is governed by our Privacy Policy, which complies with UK GDPR and the Data Protection Act 2018.

Our Privacy Policy explains how we collect, use, share, and protect personal information, including information related to orders, customer support, analytics, advertising, and marketing tools.

Please review our Privacy Policy for more details.

12.Intellectual Property

All content on this website, including text, graphics, logos, images, product content, design elements, layout, icons, and other materials, is owned by or licensed to Prylovan unless otherwise stated.

You may not copy, reproduce, distribute, modify, display, sell, or use any content from our website without our prior written permission.

Using our website does not grant you ownership of any intellectual property rights in our content, brand, or materials.

13.Prohibited Uses

You agree not to use our website or services for any prohibited purpose under UK law, including:

Violating any applicable UK statute or regulation

Submitting false, misleading, or fraudulent information

Interfering with website security or functionality

Attempting to gain unauthorized access to our systems

Uploading or transmitting viruses, malware, or harmful code

Collecting customer or website data without written authorization

Using our website for spam, fraud, abuse, or unlawful activity

Infringing the rights of Prylovan or any third party

We reserve the right to restrict or terminate access to our website if we believe these Terms have been violated.

14.Third-Party Tools and Links

Our website may include links to third-party websites, apps, services, or tools that are not owned or controlled by Prylovan.

We are not responsible for the content, privacy practices, policies, or actions of third-party websites or services. Your use of third-party services may be subject to their own terms and policies.

15.Advertising and Marketing Tools

We may use advertising, analytics, and tracking tools, including services provided by Shopify, Google, Pinterest, and other marketing platforms.

These tools may help us measure advertising performance, improve our website, understand customer behaviour, and show relevant ads, subject to PECR UK marketing rules.

For more information about cookies, tracking technologies, advertising data, and your privacy choices, please review our Privacy Policy.

16.User Comments, Feedback, and Submissions

If you submit reviews, comments, feedback, suggestions, images, or other materials to us, you agree that we may use, edit, display, or share such content for business purposes, including customer support, website improvement, and marketing, where permitted by UK law.

You agree that your submissions will not violate the rights of any third party, contain unlawful content, or include false, misleading, abusive, or harmful material.

17.Disclaimer of Warranties

We aim to provide a reliable and secure shopping experience, but we do not guarantee that our website will always be uninterrupted, secure, error-free, or available at all times.

Products and services are provided on an “as available” basis.

To the maximum extent permitted by applicable UK consumer law, Prylovan disclaims warranties that are not expressly stated in these Terms or required by law.

18.Limitation of Liability

To the maximum extent permitted under UK law, Prylovan shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Our total liability for any claim related to an order shall not exceed the amount you paid for the product involved in that claim, except where prohibited by mandatory consumer protection legislation.

Nothing in these Terms limits any statutory consumer rights you hold under UK law.

19.Indemnification

You agree to indemnify and hold harmless Prylovan, its service providers, partners, and affiliates from any claims, damages, losses, liabilities, or expenses arising from your violation of these Terms, misuse of our website, or violation of any UK law or third-party rights.

20.Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable under UK law, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

21.Termination

These Terms remain effective unless terminated by either you or us.

We may suspend or terminate your access to our website or services if we believe you have violated these Terms, engaged in fraudulent activity, or used the website in a harmful or unlawful way.

22.Governing Law

These Terms of Service and any related disputes shall be governed by the laws of England and Wales, United Kingdom.

23.Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of our website after any changes are posted means you accept the updated Terms.

24.Contact Information

If you have any questions about these Terms of Service, please contact us:

Brand Name: Prylovan

Website: www.Prylovan.shop

Email: hello@Prylovan.shop

Phone: +44 7792 498734

Business Address:

Prylovan

Carmichael Court, Dundee, Scotland DD3 6LS, United Kingdom

Support Hours (UK Local Time BST/GMT):

Monday – Saturday: 09:00 – 18:00

Sunday: Closed

We aim to respond to customer inquiries within 24–48 working hours.