Shipping policy

All orders are processed within 1–3 working days.

Working Days: Monday – Friday, excluding UK Bank Holidays. Saturdays and Sundays do not count as working days for order processing.

Order Cut-Off Time: 16:00 UK Local Time (BST/GMT)

Orders placed after 16:00 will be processed on the next working day.

During peak seasons, bank holidays, promotions, or periods of high order volume, processing times may be slightly extended. If there is a significant delay with your order, we will notify you by email.

2.Shipping Destination

We currently ship orders within the United Kingdom (England, Scotland, Wales, Northern Ireland).

Shipping availability may depend on the shipping address, product availability, and checkout options shown at the time of purchase.

Please make sure your shipping address is complete and accurate with a full UK postcode before placing your order.

3.Estimated Delivery Time

The total delivery time includes both order processing time and shipping transit time.

Total Delivery Time = Processing Time + Shipping Time

United Kingdom Standard Shipping

Processing Time: 1–3 working days

Shipping Time: 2–4 working days

Estimated Total Delivery Time: 3–7 working days

Delivery times are estimates only and are not guaranteed. Delays may occur due to courier backlogs, weather conditions, incomplete postcodes, bank holidays, high order volume, remote Highlands & Islands addresses, or other circumstances outside our control.

4.Shipping Cost

We offer Free Standard Shipping on orders shipped within the United Kingdom unless otherwise stated at checkout.

Remote UK Highlands, Island and Northern Ireland surcharges will be clearly displayed at checkout before payment if applicable.

5.Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.

Tracking information may take 24–72 hours to update after the package has left our warehouse.

If your tracking number does not update immediately, please allow additional time for the courier system to refresh.

6.Shipping Carriers and Fulfillment

Orders may be shipped through Royal Mail, DPD, Evri, ParcelForce or trusted UK logistics partners depending on product availability, weight and delivery location.

We work with reliable UK couriers to process and deliver orders as efficiently as possible.

7.Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please carefully check your:

Full name

House number & street address

Apartment, suite, or unit number

Town / City

County

UK Postcode

Phone number and email address

If an incorrect or incomplete address or postcode is provided, delivery may be delayed, returned, or unsuccessful.

If you notice an address mistake after placing your order, please contact us as soon as possible at hallo@prylovan.shop We will do our best to assist, but we cannot guarantee changes after an order has begun processing or has been dispatched.

8.Lost, Delayed, or Missing Parcels

If your parcel appears delayed, lost, or marked as delivered but you have not received it, please contact us at hallo@prylovan.shop with your order number and tracking reference.

We may ask you to:

Check the full shipping address and postcode on your order confirmation

Check around your letterbox, front door, porch, garden storage or secure delivery point

Ask household members, neighbours, building caretakers, or local courier drivers

Contact the courier directly for delivery details

We will help review the issue and assist with the next appropriate steps. 

9.Failed Delivery or Returned Parcels

If a parcel is returned to us due to an incorrect postcode, multiple failed delivery attempts, customer refusal, or inability to receive the parcel, we will contact you when possible.

Additional reshipping costs may apply if the customer requests redelivery due to address errors or failed delivery not caused by Prylovan.

10.Damaged or Incorrect Items

Please inspect your order when it arrives.

If your item arrives damaged, defective, or incorrect, please contact us at hallo@prylovan.shop as soon as possible, preferably within 48 hours of delivery.

Please include your order number and clear photos of the item, packaging, and any visible issue. We will review the matter and help resolve it according to our Return & Refund Policy.

11.Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible at hallo@prylovan.shop

We cannot guarantee that changes or cancellations can be made after an order has begun processing or has been dispatched.

12.Contact Information

If you have questions about shipping, delivery, tracking, or your order status, please contact us:

Brand Name: Prylovan

Website: www.prylovan.shop

Email: hello@prylovan.shop

Phone: +44 7792 498734

Business Address:

Support Hours (UK Local Time BST/GMT):

Monday – Saturday: 09:00 – 18:00

Sunday: Closed

We aim to respond to customer inquiries within 24–48 working hours.