Privacy policy

1.Who We Are

Prylovan is an independently operated online retail store trading within the United Kingdom.

Website: www.Prylovan.shop

Email: hello@Prylovan.shop

Phone: +44 7792 498734

Business Apddress：Carmichael Court, Dundee, Scotland DD3 6LS, United Kingdom

Data Controller: Prylovan

2.Information We Collect

We collect personal information that you provide directly to us, information collected automatically when you use our Site, and information received from trusted UK service providers that help us operate our store.

Information You Provide to Us

When you place an order, create an account, contact us, or interact with our Site, we may collect:

Name

Email address

Phone number

Billing address

Full UK shipping address with postcode

Order details

Payment confirmation details

Customer support messages

Return or refund request information

Order and Transaction Information

When you make a purchase, we collect information related to your order, including products purchased, order number, delivery method, billing details, delivery address, and transaction status.

Payment information is processed securely through Shopify and FCA-regulated third-party payment providers. We do not store your full credit card or debit card number on our website or servers.

Automatically Collected Information

When you visit our Site, certain information may be collected automatically, including:

IP address

Browser type

Device type

Operating system

UK time zone

Pages viewed

Products viewed

Referring website or traffic source

Interaction with ads, emails, or website features

Cookie and tracking technology data

This information helps us understand how visitors use our Site, improve website performance, prevent fraud, and measure marketing effectiveness.

3.How We Use Your Information

We use personal information for the following lawful purposes under UK GDPR:

To process and fulfil orders

Including payment confirmation, order review, packing, dispatch, delivery, and order updates.

To provide customer support

Including responding to inquiries, return requests, refund questions, product questions, and delivery issues.

To communicate with you

Including order confirmations, tracking updates, customer service messages, and policy-related notices.

To improve our Site and services

Including analysing website performance, customer behaviour, product interest, and shopping experience.

To prevent fraud and protect our store

Including order verification, payment security, fraud prevention, and account protection.

To conduct marketing and advertising (with consent required under PECR)

Including measuring ad performance, showing relevant ads, and improving promotional campaigns.

To comply with legal obligations

Including HMRC tax, accounting, compliance, dispute resolution, and regulatory requirements.

4.Shopify and Third-Party Service Providers

Our store is powered by Shopify, which provides the e-commerce platform that allows us to sell products and services online.

We may share necessary information with trusted UK service providers that help us operate our store, including:

Shopify and checkout providers

FCA-regulated payment processors

UK couriers and fulfilment providers

Customer support tools

Fraud prevention providers

Analytics providers

Pinterest advertising tools

Google advertising and analytics tools

These service providers are contractually bound to comply with UK GDPR data protection rules and only receive information necessary to perform their services.

5.Pinterest Advertising and Tracking

We may use Pinterest advertising tools, including the Pinterest Tag, to help us promote our products, measure advertising performance, and show more relevant ads to visitors.

Pinterest-related technologies may collect or receive information from our Site, including:

Pages viewed

Products viewed

Add-to-cart activity

Checkout activity

Purchase activity

Device and browser information

IP address

Cookie or pixel identifiers

Ad interaction data

We may use this information to:

Measure Pinterest ad performance

Understand which products or pages visitors interact with

Track conversions from Pinterest Ads

Create or improve advertising audiences

Show relevant Prylovan ads on Pinterest or related advertising services

Pinterest may process this information according to its own privacy policy and advertising settings. You can manage your Pinterest advertising preferences through your Pinterest account settings.

6.Google Advertising, Analytics, and Merchant Services

We may use Google services, including Google Analytics, Google Ads, and Google Merchant Center-related tools, to understand website performance, measure advertising results, and promote our products.

Google-related tools may collect data such as device information, browser information, website activity, traffic source, ad interaction, and conversion activity. This information helps us improve our store, measure campaign performance, and provide more relevant shopping experiences. All cross-border data transfers with Google use UK GDPR approved safeguards.

7.Cookies and Similar Technologies (PECR Compliance)

We use cookies, pixels, tags, and similar technologies to operate our Site and improve your shopping experience.

Cookies may be used for:

Website functionality

Shopping cart and checkout operation

Account login and preferences

Security and fraud prevention

Analytics and performance measurement

Advertising and remarketing

Pinterest and Google ad tracking

You can control or disable cookies through your browser settings.

Please note that disabling certain cookies may affect website functionality, including cart and checkout features.

8.How We Share Information

We do not sell your personal information for financial gain.

However, we may share certain information with service providers and advertising partners to operate our store, process orders, provide customer support, measure marketing performance, and deliver relevant advertising.

We may share information with:

Shopify

UK payment providers

Domestic courier & fulfilment partners

Fraud prevention providers

Analytics providers

Pinterest advertising tools

Google advertising and analytics tools

Professional advisors, when necessary

Legal or regulatory authorities, when required by UK law

9.Your UK GDPR Data Subject Rights

Under UK GDPR you hold the following rights over your personal data:

The right to access personal information we hold about you

The right to correct inaccurate personal information

The right to request erasure of your personal records

The right to restrict or object to processing for marketing or analytics

The right to opt out of all targeted advertising communications

The right to withdraw previously given consent for data processing

To exercise any privacy right, please contact us at hello@Prylovan.shop. You also have the right to submit a complaint to the ICO (Information Commissioner’s Office) if you believe we have breached data protection legislation.

10.Your Privacy Choices

You may opt out of marketing emails by clicking the unsubscribe link included in our marketing messages.

You may also control cookies through your browser settings.

If required by applicable privacy laws, we will honour valid opt-out requests related to targeted advertising or data sharing.

You may also use browser-based privacy signals, such as Global Privacy Control (GPC), where supported by our Site.

11.Data Retention

We retain personal information only for as long as reasonably necessary to provide our services, fulfil orders, comply with legal obligations, resolve disputes, prevent fraud, and maintain business records.

Order transaction data will be retained for 6 years to meet HMRC UK tax and accounting requirements.

Customer account data will be stored until you request deletion.

12.Data Security

We take reasonable industry-standard steps to protect your personal information.

Our checkout is processed through Shopify and secure regulated payment providers. Payment information is handled through fully encrypted PCI-DSS compliant systems, and we do not store full payment card details on our website.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security, but we work to protect your information using reasonable safeguards.

13.International Data Transfers

Our Site platform Shopify may transfer limited personal data outside the United Kingdom to countries with UK GDPR adequacy decisions. All cross-border transfers are protected by mandatory data protection safeguards.

14.Children’s Privacy

Our Site is not intended for children under the age of 13. We do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us at hello@Prylovan.shop, and we will take immediate steps to remove the information.

15.Links to Third-Party Websites

Our Site may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or policies of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit before submitting personal data.

16.Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or UK data protection legislation.

Any updates will be posted on this page with a revised “Last Updated” date. Your continued use of the Site after updates are published means you accept the revised policy.

17.Contact Us

If you have any questions about this Privacy Policy, your personal information, or your data protection rights, please contact us:

Brand Name: Prylovan

Website: www.Prylovan.shop

Email: hello@Prylovan.shop

Phone:+44 7792 498734

Business Address:

Support Hours (UK Local Time BST/GMT):

Monday – Saturday: 09:00 – 18:00

Sunday: Closed

We aim to respond to customer inquiries within 24–48 working hours.